Terms & Conditions
Access and use of our web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between BananaIndustries.co.uk and the customer will exist once an order has been accepted, processed, dispatched and received.
This site is owned by Futa Co LTD. Registered no. 10849366 VAT number: 303202473. The copyright to Banana Industries is held by Futa Co. Ltd.
To the fullest extent permitted at law, Futa Co. Ltd. is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchant-ability and fitness for a particular purpose. In addition, Futa Co. Ltd does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Futa Co. Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Futa Co. Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Futa Co. Ltd, its affiliates, directors, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.
EUROPEAN RETURNS AND RESEND POLICY
By agreeing to our terms and conditions, you agree that you are liable for any postage or shipping costs, whereby you have rejected a parcel based on the customs fee's, customs duties, or taxes. We must stress you need to understand that due to Brexit, EU customers now have to pay customs duty fee's on every order shipped to them. If they refuse to pay this, or refuse to pay taxes before delivery, we will not refund the postage costs.
Also we are charged £3.50 for every parcel sent back to the UK from Europe, so if you reject your parcel, and would like a refund, we will only refund you the total order cost, minus the shipping, and also reduce the refund by a further £3.50 so that we can cover out costs. We are by no means making any money from this, we are simply covering the costs for us. So, to clarify again, if you are in the EU, and would like a refund, we will NOT be refunding the postage costs. If you should want your parcel sending again, we reserve the right to charge you for a second shipping fee, so we can cover sending items out again.
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 10 working days. Payment may be taken from your credit card even items ordered are out of stock. Once you have placed an order with Futa Co. Ltd an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid email address so you can receive these emails.
Futa Co. Ltd reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that such prices are accurate, Futa Co. Ltd reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.
- We reserve the right to cancel and purchase from resellers.
In addition to the United Kingdom and the Channel Islands we can deliver to the following countries: Jersey, Guernsey, Eire, Belgium, Netherlands, Luxemburg, France, Germany, Denmark, Italy, Spain, Portugal, Austria, Czech Rep, Hungary, Poland, Slovenia, Slovakia, Sweden, Switzerland, New Zealand, Japan, Lithuania, United States, Canada, Australia, Finland, Greece, Poland, Norway, Liechtenstein, Russia. Cancellation of orders, given the nature of electronic commerce, is not possible online, if you would wish to cancel an order before it is dispatched please contact us on +44 1142 9629 48. If you are unhappy with your goods once they have arrived you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.
Where an item is marked as “Available for pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers.
PAYMENT AND SECURITY
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express. For your security, all our credit card transactions are processed by Stripe & Paypal. Stripe and Paypal ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.
IMPORTANT please ensure that you write your order number and post code on the returns form. Without this we will not know who has returned the item and it cannot be processed. Your completed returns slip must then be returned with the goods to the address provided. We would suggest that you keep a note of your order number in case you need to contact us regarding your return.
Returned items must be in a new and unused/unworn condition in the original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged. This Includes clearly washed items and items smelling of perfume of any kind.
If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.
Non-faulty items must be sent back in their original unused condition within 45 days of the invoice date. Once received, we will offer an exchange or a full refund if required. You will be required to pay postage when returning your exchange items to us. Goods are guaranteed against manufacturing defects and all will have to be inspected and agreed by Banana Industries as faulty. In certain circumstances it may be necessary to send the item to the manufacturer, before we can accept them as faulty. Please return your goods to us. Once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.
Free Gift With Purchase - If you receive a free gift with your order and you’d like to return your order for a refund, you’ll need to return the item you received for free in an unworn resalable condition.
If you do not return the free item, the full price of the item will be deducted from your refund. If you’re returning your order for an exchange for an item that would still fall within the original online promotion, there’s no need to return the free item.
Customers must contact us about undelivered/missing parcels within 90 days of placing their order, all orders will be assumed delivered correctly unless contact is made within this timeframe.
These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Banana Industries election) shall have jurisdiction to resolve any disputes between you and Futa Co. Ltd, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that Banana Industries have elected England as the jurisdiction.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Banana Industries. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Banana Industries.
None of the above affects you statutory rights under English Law.
CANCELLING AN ORDER UNDER THE DISTANCE SELLING REGULATIONS
In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.
We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be dispatched as well as email or letter. If your order has been dispatched, you must write a letter or send an email to us to request cancellation. (Our address can be found on the contact us page.) The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.
We will cancel and fully refund the order including original postage costs as long as the whole order is returned. You will be refunded within 30 days. We cannot accept cancellation of an order if goods have been made specific for a customer and have been dispatched. For example a custom printed jersey.
We strongly recommend recorded or signed for delivery so the parcel is insured and trackable. You must take reasonable care of the goods while in your care and they will be returned at the customers cost. All goods must be returned within 14 days of the requested cancellation.
If you do not ensure reasonable care and goods are returned damaged, we may claim against you for breach of this statutory right.If you fail to return the goods following your cancellation request we may send a courier to you at your expense of £4.49 to collect the goods. This cost will be deducted from your total refund. If you still fail to return goods we can charge you the direct cost of recovery and may claim against you for breach of your statutory duty.
All letters and parcels should be returned to Banana Industries Return Department, the full address is displayed below. We will not accept cancellations letters or goods sent to the returns department or any other sector.
Banana Industries Returns
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.